Are you a shopper and need to connect with an Amazon seller? Or are you a seller hoping to reach out to a customer? Use these 4 successful tips to message a seller on Amazon.
You should know how and where to contact your Amazon seller if you have a question about a product or if there’s an issue with your purchase. A brand owner cannot be directly contacted outside of their corporate office in traditional brick-and-mortar stores.
Customers are able to contact Amazon sellers directly by using Amazon. A major perk of buying on Amazon is the ability to communicate directly with the seller.
Whether you’re a seller or a buyer, communicating with your customer is extremely beneficial, whether you’re seeking product reviews or ratings, troubleshooting issues, or simply answering customer inquiries.
I will discuss some effective ways to contact an Amazon seller in this article.
How To Contact A Seller On Amazon? 2024
Contacting an Amazon seller
When contacting a seller on Amazon, there’s a slight difference based on whether or not you’ve already placed an order.
When you’ve placed an order on Amazon, contact the seller as follows:
- Become a member of Amazon by logging into your account.
- In the top-right corner, click “Returns & Orders.“
- Click the yellow “Problem with order” button after finding your order in the list of orders.
- Click the ‘What went wrong?’ link to select an item from the list.
- “What would you like to do?” appears on the next page. Click “Contact seller.”
- Click on one of the options under “Select Reason“
- Click the “Send” button after typing your message in the box that appears.
Prior to placing an order, you should contact a seller:
- Click on the name of the seller on the product details page. The “Sold by” field should appear next to the “Add to Cart” and “Buy Now” buttons on the right-side panel.
- You can ask a question of the seller by clicking the “Ask a question” link in the upper-right corner of the page.
- You will be directed to Seller Messaging Assistant. To begin a chat, select the appropriate option that corresponds with your question.
- Then, you will see a message box where you can type a specific question and attach files if you wish.
- When you have finished typing your message, click “Send Message.”
Buyers and sellers can communicate via the Amazon Message Center
All your Amazon messages can also be accessed directly. You will need to visit the Buyer/Seller Message Center to view or respond to a conversation with a seller.
- Become a member of Amazon by logging into your account.
- You can access your account by clicking “Account” under “Your Account” in the drop-down menu when you hover over “Accounts & Lists” at the top-right corner.
- Click “Messages from Amazon and sellers” in the “Communication and content” box in Your Account.”
- The Message Center may be accessed by clicking on “Buyer/Seller Messages.”
- You can view or reply to a message by clicking on it. Replying to a message is as easy as clicking “Reply” above it.
A seller is recommended to respond to your message within two days. The “A-to-Z Guarantee” allows you to request a refund if the seller does not get back to you within two days.
Connecting With Feedback From Sellers
Customers often leave feedback on their sellers to communicate with them. It is common for customers to provide feedback to sellers after receiving their products. Visit Orders in Your Account to leave seller feedback. Find the product and the seller you wish to rate.
You should be able to leave feedback on a seller from the right-hand menu. Generally, if this option isn’t available, that means you haven’t purchased the product for 90 days and you cannot write a seller review.
After clicking the “Leave seller feedback” button, a form will appear where you will see the Seller, Product, and a form to complete. The form will ask you to rate the seller (1-5 stars), to ask about the product, and to submit a comment to the seller.
Click “Submit Feedback” when you are done, and the process is complete! The seller will receive your feedback and message.
Quick Links
Conclusion How To Contact A Seller On Amazon 2024
Customers can use these tips to connect with their sellers, but sellers can also use these strategies to stay in touch with their buyers! Being in touch is crucial for Amazon sellers to survive.
Connecting with other Amazon sellers allows sellers to request seller reviews and product reviews. I hope you keep connected to Amazon.
